Support & Maintenance
It’s about more than just keeping the lights on; strategic support and maintenance services can help your company make the most of applications and find new ways to thrive.
Whether you’re looking for employee or customer support, or a third party to help support and maintain your applications and keep them in top shape, we have the skills to support your most mission-critical software. DOOR3 combines extensive experience building complex business applications with cutting-edge technology expertise and strategic business chops to make sure that your software is doing everything you need it to and more. We can provide basic support and maintenance services all the way up to working within your programs to launch strategic features and improvements to support your business.
Whether your tech team is overburdened maintaining and supporting the technology you have or lacks some of the skills you’re looking for to create state-of-the-art applications for your company, internal constraints can make it difficult to keep up with your competition. Co-working services can provide a solution that is easy to implement to rapidly to scale up your capabilities.
- Software and Platform Updates
- Scalable Customer and Employee Support
- Feature Rollouts
- Strategic Maintenance Plans
- Machine Learning
- Testing Automation
So you’ve worked hard to launch new software for your company, with your teams pouring months of effort into coming up with the perfect digital solution. The bad news: Your application starts getting outdated the day it launches. The good news: We can help you keep up with digital advancements and optimize your software for years to come.
DOOR3 has the technical chops to support your mission-critical software, but we bring so much more to the table. Whether it’s listening to your employees and coming up with features to help them do their jobs more efficiently or helping you strategically map out the software innovations you need to drive your business forward, we not only maintain your applications, but make sure that they’re working optimally for you going forward. We bring more than a decade of consulting experience and expertise in high-end architecture & core engineering solutions to make sure that your core software stays up and running, and works the way you intended, ensuring it continues to provide value for your teams into the future.
Here’s just a sample of our many support and maintenance capabilities:
Application Support & Maintenance
We handle everything from periodic program and platform updates to user support tickets and strategic maintenance to new feature rollouts.
Website Support & Maintenance
We can keep your customers happy and your web presence up and running with capable and strategic support and maintenance services.
We employ our software architecture and strategic development expertise to ensure that your applications grow and evolve to match your business.
The value we provide with support & maintenance:
Software and Platform Updates
If your company is reliant on mission-critical software, you can’t afford for it to be out of date. We can handle updates to your programs and platforms and head off any issues to ensure that your core applications support your business when you need it most.
Scalable Customer and Employee Support
From day-to-day team support to around-the-clock or peak coverage for big releases or business surges, we’re here to support your critical applications and websites. We offer call center support, chat options, and ticket submission, and can help create a workflow that integrates our engineers and project managers with your firm’s desktop support team or customer service division to determine the most advantageous ways to ensure that your software is always doing its job.
Whether your users are demanding new features that are crucial to their job functions, or you’re dreaming up new ways that your software can drive your business, our teams are equipped to create and launch improvements that can revolutionize your business applications. As a high-end architecture shop, we have the expertise to look at your programs and platforms, do a business analysis to plan smart functionality, create UX design experiences that work for your teams, and develop and test the quality of your improvements to ensure a smooth launch that won’t disrupt your operations while providing value right away.
Strategic Maintenance Plans
You’ve invested a lot in the right software for your company; smart maintenance can help you preserve that value for years to come. From taking stock of the bigger picture and planning updates that will have the most strategic impact to integrating the latest technological innovations like machine learning and blockchain, taking a thought out approach to maintaining and updating your software can take your core applications to the next level.
About DOOR3 A Leading Support & Maintenance Services Company | Call for a FREE Quote
For over 16 years, DOOR3 has been serving small to large Fortune 500 companies worldwide including AIG, MORGAN STANLEY, HP, FRESH DIRECT, OLYMPUS, WELLS FARGO, ELIZABETH ARDEN, CpNIQUE, NEW BALANCE, and TIMEWARNER among others. We capitalize on our strong Technology, Design, and Strategy backgrounds to help our clients build powerful, reliable software applications, engineer platform software, and design software to run a wide variety of products. DOOR3 serves the financial services, legal, healthcare, non-profit and education, construction and contracting, healthcare, manufacturing, insurance; consumer services, retail, and eTail industries. DOOR3 Business Apppcations Inc. was founded in 2002 and is based in New York, NY.
Strong project management skills – on time and on budget; favorable collaborative skills; strong requirements gathering and assessment skills; strong team of creative and innovative thinkers supported by solid IT staff that delivers.
DOOR3’s analysis and implementation of the right solution, as well as their user support skills, averted a crisis and got Studley out of knee-jerk mode, putting the company on the right track in terms of how decision-makers think about and use technology.
They eased our way through a difficult project and continue to support us.... They have become more than business partners and we consider them good friends that are as interested as much in our success as we are.