×
You must have Javascript enabled to use this form.

Get in touch.

This could be the beginning of something beautiful.

New York City

22 Cortlandt Street, Suite 1101
New York, NY 10007
Menu
Stillwell-Hansen, Inc.
Bringing mission-critical business software into the 21st century
CASE STUDY

Stillwell-Hansen, Inc.

Stillwell-Hansen, a leading manufacturers’ representative that specializes in heating and air conditioning, has been reliant on the same core application to manage its sales and service orders since the late 1990s. Once the platform reached the end of its support lifecycle, the team knew they needed a better, more forward-looking solution to run the business.

Legacy software system redesign dashboard view
Legacy software system redesign order status page
Our Process

 

User Experience

 

User Experience

 

 
Visual Design

 

Visual Design

 

 
Front End Development

 

Front End Development

Access to critical business information in an intuitive and clean interface.

Stillwell-Hansen’s existing software touched every aspect of the business from tracking orders and sales to managing technician schedules, so it was crucial that DOOR3 take the needs of a diverse range of users into account. At the same time, any solution needed to feel familiar and comfortable to employees that had been using the legacy system, some for over 20 years, and didn’t have time for the lengthy training and steep learning curve that can come with completely new software. Beyond integrating existing critical functionality, we examined how teams were working outside the application and how that work could be incorporated and streamlined to encourage adoption across the organization.

Our Solutions
One modern application for all

We set out to create a single centralized internal application

While Stillwell-Hansen had previously relied on Microsoft Access, DOOR3 updated the platform by moving it to a modern, web-based model. Now, all the company’s functions are centralized in a single, intuitive platform that vastly improves visibility and reporting abilities. Even better, as DOOR3 coordinated the phased rollout of the new application, we ensured that orders created during that process fed immediately into the new system, ensuring a smooth transition from the old.

 

 

Legacy software system redesign user personas
Streamlined end-to-end order management

We united the needs of various teams to create an intuitive solution to managing and tracking contracts

While the old system didn’t allow for a lot of nuance, Stillwell-Hansen’s new platform gives users the tools they need to easily navigate and manage orders. From the ability to create multiple orders within a job to transparent tracking of the time and labor required to complete a service visit, teams now have a depth of information and data at their fingertips. Additional tools like a template manager save time in creating new documents and ensure that employees are always using the most up-to-date sales and contract templates.

 

Legacy software system wireframes
A window into critical business data

We empowered executives with insight into business performance

With unified functionality, DOOR3 also introduced new functionality to help Stillwell-Hansen work smarter. The application gives managers and administrative roles oversight throughout the platform, introducing the ability to track sales figures and incoming work, cost and profit centers, and the health and progress of each division across the organization. Through new and improved reports they’ll have the tools to push their business forward.

 

Work Samples
Legacy software system redesign search page
Legacy software system redesign search results
Legacy software system redesign job filter page
You must have Javascript enabled to use this form.

Get in touch.

This could be the beginning of something beautiful.

New York City

22 Cortlandt Street, Suite 1101
New York, NY 10007

CONCLUSION

Empowering Stillwell-Hansen with a mission-critical application that does more

Stillwell-Hansen came to DOOR3 looking to bring their internal order tracking system into the 21st century. We did that and more, building a sleek, intuitive interface on a modern web-based platform that allowed Stillwell-Hansen to get more value out of their software than ever before. We listened to users and incorporated functionality that would make their jobs easier, and paired that with data insights to help executives make the right decisions. All of this translates into an application that has the power change the way Stillwell-Hansen works — for the better.

 

Previous Project