DOOR3’s UX audits help legal teams identify friction, improve usability, and build trust across digital tools. We assess your systems through the lens of legal workflows and accessibility standards, delivering clear, actionable insights. The result: streamlined experiences that support efficiency, accuracy, and user confidence.
We understand the unique challenges of legal technology, from securely managing privileged data and supporting complex matter workflows, to the need for powerful intranets that disseminate critical information across time-pressed legal teams. Our UX audit team includes experienced business analysts, designers, and technologists who evaluate your tools through a legal lens.
We bring a consultative approach, starting with your business goals and diving deep into the workflows, tasks, and expectations of your end users, whether they are attorneys, clients, administrators, or court partners.
Our UX audit methodology is grounded in two decades of experience delivering digital solutions to the legal industry. We’ve worked with Am100 Law firms, legal aid organizations, and in-house legal departments to evaluate and improve everything from secure client portals and matter management tools to billing systems, knowledge bases, and intranets.
From experience, we know that top legal teams prioritize secure access, operational clarity, and usability across a wide range of users: attorneys, paralegals, clients, and administrative staff alike. We frequently uncover pain points such as fragmented workflows, outdated interfaces, and inconsistent navigation, all of which hinder productivity and client service. Our audits reveal these friction points and provide practical, prioritized recommendations that support faster, smarter, and more compliant legal operations.
Outdated legal tech slows everyone down. Our UX experts assess your current platforms for usability gaps, workflow inefficiencies, and accessibility risks, and deliver a prioritized roadmap to reduce attorney frustration, eliminate redundant steps, and improve client-facing experiences.
We begin every UX audit with stakeholder interviews and business alignment, to clarify goals, document requirements, and research user needs. We also evaluate your product’s structure, navigation, content, and interactions. We may review system analytics, conduct heuristic evaluations, and benchmark competitor platforms in the legal space.
Our team examines your interface against established UX principles and legal tech best practices. We assess accessibility (WCAG compliance), consistency, content clarity, navigation hierarchy, and system feedback mechanisms. For legacy systems, we consider integration risks and opportunities for modernization.
You’ll receive a detailed UX audit report with prioritized action items, ranging from quick UI fixes to long-term design strategy. Each recommendation is supported by data and tied to business value, helping you justify investment to stakeholders.
“They were great. They were responsive and they provided a high-level team. If they needed people to come in to do more ground work, those people are there. If they need people to do more high-level discussions, those folks would come in."
Jonathan Frank, Dunnington, Bartholow & Miller LLPA UX audit can reveal pain points that slow down legal workflows, confuse users, or create security risks through misused systems. Whether you’re using a legacy case management system or a custom-built client dashboard, we analyze how your users interact with your digital tools and identify ways to make that experience better.
Law firms and legal departments must meet high standards of digital accessibility, particularly under the Americans with Disabilities Act (ADA) and Section 508. Our UX audit services include accessibility assessments to ensure your tools serve all users equitably, reduce legal exposure, and enhance usability for clients and staff alike.
A streamlined experience leads to fewer training hours, less support overhead, and higher adoption rates. For client-facing platforms, a better UX translates directly into better impressions, higher conversion rates, and increased trust. Internally, improved UX can help reduce attorney burnout and administrative inefficiencies, which are key concerns in today’s legal environment.
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