Bringing mission-critical business software into the 21st century
Access to critical business information in an intuitive and clean interface.
Stillwell-Hansen’s existing software touched every aspect of the business from tracking orders and sales to managing technician schedules, so it was crucial that DOOR3 take the needs of a diverse range of users into account. At the same time, any solution needed to feel familiar and comfortable to employees that had been using the legacy system, some for over 20 years, and didn’t have time for the lengthy training and steep learning curve that can come with completely new software. Beyond integrating existing critical functionality, we examined how teams were working outside the application and how that work could be incorporated and streamlined to encourage adoption across the organization.
One modern application for all
We set out to create a single centralized internal application
While Stillwell-Hansen had previously relied on Microsoft Access, DOOR3 updated the platform by moving it to a modern, web-based model. Now, all the company’s functions are centralized in a single, intuitive platform that vastly improves visibility and reporting abilities. Even better, as DOOR3 coordinated the phased rollout of the new application, we ensured that orders created during that process fed immediately into the new system, ensuring a smooth transition from the old.
We united the needs of various teams to create an intuitive solution to managing and tracking contracts
While the old system didn’t allow for a lot of nuance, Stillwell-Hansen’s new platform gives users the tools they need to easily navigate and manage orders. From the ability to create multiple orders within a job to transparent tracking of the time and labor required to complete a service visit, teams now have a depth of information and data at their fingertips. Additional tools like a template manager save time in creating new documents and ensure that employees are always using the most up-to-date sales and contract templates.
We empowered executives with insight into business performance
With unified functionality, DOOR3 also introduced new functionality to help Stillwell-Hansen work smarter. The application gives managers and administrative roles oversight throughout the platform, introducing the ability to track sales figures and incoming work, cost and profit centers, and the health and progress of each division across the organization. Through new and improved reports they’ll have the tools to push their business forward.