Case Study
American International Group, Inc., also known as AIG, is an award-winning global insurance company that provides a range of insurance products to support clients in business and life.
Our Goal
The challenges of this project are :
• Making outputs of data models understandable and consumable with a world-class interface, so that AIG can transform its decision making from “gut” to evidence-based.
• Providing guidance on how to leverage best practices to make consistent, user-friendly new applications and increase usage/adoption rate of applications.
Our Process
We conducted thorough reviews on all current and in-development AIG Science interfaces using a systematic approach, from the dashboard information architecture, branding(look and feel), to technology.
We looked closely at the structure and navigation of the dashboard, filtering and search, help and new users’ experience, latency issues, and large data tables and forms to identify problems and potential solutions within each area and give tangible recommendations moving forward.
Our Solution
We built shared vocabularies, established a set of rules for layout, navigation and filtering, focused each page within each application on presenting a single “story” with a unified structure across different technologies.
We put the filter system, which is used to drive the application, in a consistent location, prioritized according to the importance, and gave the users more control over it.
Based on our technology review, we provide a specific recommended approach within two of the tech architecture using wireframes.
Visit us to know more about our insurance software development services and mobile app development services.
