We audit to uncover usability problems, identify opportunities to develop the portal’s ideal user experience by understanding the people who use it.
We performed UX audits for the existing Workers’ Comp portal to uncover and prioritize usability and design problems. We conducted a series of audience analysis, user interviews, and competitive evaluation then broke down the findings by their impact and effort with a focus on “High Impact, Low Effort” findings, which can be quickly implemented into the next version produced by Oceanwide.
We create user stories, design and prototype potential solutions.
In the form of wireframes, we produced a set of high-level screen flows that envisions the future of the Everest Re portal experience agnostic of any incumbent technical limitations.