Form and function are deeply related in digital products, and this proved true at Grace and Mercy. While the initial project concept was a design facelift, after a brief initial Discovery Phase we were able to provide Grace and Mercy with a clear perspective on the various design and technology factors that needed to be addressed in order to enable Grace and Mercy to efficiently deploy - and efficiently maintain - a redesigned site.
Instead of piecemeal design changes across geographies, we proposed a unified design system that could be sustained despite the varied objectives of geographically and culturally diverse stakeholders. The positive impact of the new design system would have been limited, however, if we deployed it to an outdated platform. So, we undertook a legacy system migration of their multiple WordPress sites to a single-site, cloud-hosted Drupal solution with geographic localization, and regional and global content administration and workflow capabilities.
As planned, the technical and UX tracks delivered more than the sum of the parts: The design system dramatically improved the user experience and reduced the effort and cost of the technical implementation, while technology modernization and unification focused organizational resources on a single robust, extensible, maintainable global platform, resulting in increased quality, reduced cost of ownership, and closer alignment among regional stakeholders as they worked together for a common cause.
Command and control is a key success factor for any software project. DOOR3’s project management and governance framework delivered clear documentation, and integrated the UX and technology tracks while factoring in Grace and Mercy’s other dependencies. By providing executive visibility and agile project steering, we were able to fine-tune launch plans when our client’s strategic plans changed unexpectedly.
While many design agencies tend to eschew formal testing because “websites are simple,” DOOR3 recommended true Quality Assurance (QA) testing in light of the Grace and Mercy site’s extensive content workflows, multi-region administration, localization, and third party integration factors. This contributed materially to trouble-free delivery and our clients’ peace of mind. The value was so clear that Grace and Mercy opted to extend the testing process with Automated QA script development post-launch.